Act on Specified Commercial Transactions

Aiueobuy.com is an e-commerce site operated by Hoshinon Inc., offering popular and new fashion items at attractive prices. We are dedicated to quality control, ensuring prompt and sincere responses to any issues or dissatisfaction. Customer satisfaction is our top priority, and we continually strive to improve quality and service. Thank you for your interest and support of Aiueobuy.com.


Store Information

  • Store Name: Aiueobuy.com
  • Operator: Hoshinon Inc. (ホシノン株式会社)
  • Address: 2-28-11-312 Shiba, Minato-ku, Tokyo, 105-0014, Japan
  • Phone Number: 03-6555-3628
  • Representative: Tang Dongming (唐冬明)
  • Email Address: support@aiueobuy.com
  • Contact Page: Contact Us
  • Business Hours: Weekdays 10:00 AM – 5:00 PM
    ※Closed on weekends and public holidays. Inquiries will be addressed on the next business day.


Sales Price

  • The sales price is displayed on each product page (including tax). Shipping costs are included in the sales price.


Order Method

Orders can be placed online 24/7 throughout the year.


Additional Costs

Handling fees may apply depending on the payment method.


Payment Methods and Timing

The following payment methods are accepted:

  • Credit Card, Amazon Pay, Apple Pay, Google Pay, Shop Pay, LINE Pay, au PAY, PayPay, Pay-easy, Rakuten Pay, Merpay, Convenience Store Payment, Bank Transfer.
  • Payment is processed at the time the order is confirmed.


Delivery of Goods and Services

Shipping Method

Products are delivered via Sagawa Express, Japan Post, Yamato Transport, or other partner carriers.

  • The shipping carrier cannot be selected.
  • Shipping details, including the carrier and tracking number, will be provided upon dispatch.

Delivery Time

  • Products are typically shipped within 3–4 business days after payment confirmation (excluding the order date).
  • Delivery generally takes 5–10 days after the order is placed.
  • Delivery may take longer during peak seasons, due to stock shortages, or for certain regions (e.g., Hokkaido, Okinawa, remote islands).
  • Delays may occur due to weather, carrier issues, or traffic conditions.


Return and Exchange Policy

Customer-Initiated Returns and Exchanges

  • Returns or exchanges due to customer reasons (e.g., size, color, or preference changes) are accepted within 30 days of delivery for unopened and unused items (excluding sale items).
  • Shipping costs for such returns are the customer’s responsibility.

Returns and Exchanges for Defective Items

  • Returns or exchanges due to defects, damages, or incorrect items are accepted within 1 week of delivery.
  • Shipping costs for such returns will be covered by the store.

Procedure

For returns or exchanges, please provide the order number, product name, and a detailed description via the contact page or email.

  • If the requested exchange item is out of stock, we will offer an equivalent item, cancel the order, or issue a refund.


Refund Policy

Refunds will be processed through the respective payment method after the returned item is confirmed.

  • Refunds via credit card may appear in the following month’s billing cycle due to the closing date.
  • If a refund cannot be processed through the payment method used, refunds will be issued via cash on delivery or bank transfer.


Products

The store offers a wide range of fashion items, including:

  • Men's clothing
  • Women's clothing
  • Kids' clothing
  • Shoes
  • Bags
  • Wallets
  • Accessories
  • Fashion goods